We offer a no quibble, 30-day money back guarantee. In the unlikely event that you’re unhappy with your electrolytes, you can return them to us for a replacement or refund.
How to return your order
- Email our Customer Support Team at hello @ precisionhydration.com within 30 days of receiving your products and let them know you'd like to return your order. Please let us know why so we can improve our products and service in future.
- Please repack your order (ideally in the original packaging), fill out the Returns documentation we send you via email and send it to the address she provided.
- We'll then refund you, asap. Please allow up to 30 days for the refund to be processed.
Unless your products are damaged, faulty or we sent you the wrong goods by mistake, we'd ask you to arrange for and pay the costs of returning the products to us. (We're a small business and so it's not sustainable to offer free returns like the big shops do).
While in your possession, please keep any products you intend to return to us in good condition. We may refuse your return/refund if the products arrive back to us in bad shape (unless, of course, they arrived with you that way!). Orders damaged in transit to you will be replaced at no additional cost to you. Please just inform us of any damage to the products within 3 days of delivery, ideally sending us a photograph so we can raise this with our fulfilment partners.
Please note that we can only replace/refund products ordered from Precision Hydration directly (online or at an event), not products bought by retailers or partners such as our Sweat Test Centers. Please check their returns policy and contact them directly to discuss the matter.