Where's my order coming from?

Orders from our US store are shipped from one of our US warehouses and generally take 2-5 days to arrive to addresses within the continental USA. Excludes pre-order items, which have estimated shipping dates in their product descriptions!

Do I have to pay for shipping?

We offer free shipping on orders over $64.99 if you're shipping within the continental USA. Unfortunately as a small business, it's just not feasible for us to offer free shipping on all orders. Our shipping fees are genuine reflections of the cost of fulfilling your order. Thanks for understanding.

What about import duty?

Your order will be shipped from within the US and so no import/customs duties apply if you're shipping to an address in the USA.

Can I return my order?

We offer a no quibble, 30-day money back guarantee on unopened/unused products, excluding pre-order merch items. In the unlikely event that you’re unhappy with your order, you can return qualifying products to us for a replacement or refund - just email us

Still got questions?

Our team are standing by to answer any questions you have about fueling and hydration. But please (please!), don't send us pictures of your pee asking us if we think you're dehydrated. We can't unsee things like that...

You can email us or hit us up on Facebook Messenger.

You can also book a free video consultation to discuss your strategy with one of our experts.

PF&H Bobble Hat